Shipping & Returns
SHIPPING
1) Delivery Lead-Time
Orders are normally processed and shipped in 3 business days, it will take around 7-10 business days for delivery.
- Orders with multiple items may ship separately from different warehouses.
- Once a package is shipped, you will receive a shipping notification email with tracking number.
- If you have any questions, please email us at support@homode.com.
2) Delivery Cost
- Orders over $25 qualify for FREE shipping
- A flat shipping rate of $5 applies for orders under $25
- Additional shipping charges may apply for Alaska and Hawaii
RETURNS & EXCHANGES
We hope you are happy with everything you buy, however, if there is anything that does not meet your needs or expectation, please request a return or exchange within 30 days of delivery date.
If you receive a defective or damaged item, please contact us immediately, we will replace it for you asap.
1) RETURNS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Shipping charge is not refundable once the order has been shipped.
- You may be responsible for the return shipping if the return is not due to Product Damage/Shipping Issue/Product Defect.
- Items must be un-used and returned in original packaging.
2) EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you have any questions, please email us at support@homode.com, we are here to help!